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Warranty

We want you to be really, really happy.

At Tenba, we pride ourselves on offering the very best products in our category and will bend over backwards to make sure you are totally thrilled with your new purchase. In order to ensure that, we need you to register your products. Don’t worry. It takes no more than two minutes (and that’s if you’re a slow typer.)

You should register any of the products you have bought from us. Simply click the Register button below.

A reminder: Please be sure to keep your original Bill of Sale in a safe place. You will need to submit it with any request for Warranty Service.

Register your product

If you’re visiting this page and you live in another country

If you bought your product from a Dealer in the U.S. but you reside in another country, please know that we will happily service your product but you will be responsible for shipping charges to and from our U.S.-based service facility. Thank you for understanding and remember to support your local dealer.

Limited Warranty Coverage

If your Tenba bag or case (“Product”) fails due to manufacturing or material defects, we will fix or replace it. Tenba bags and cases are meticulously constructed of excellent materials and components. Mamiya America Corporation d/b/a Mac Group (“MAC Group”) warrants that Tenba bags, except for Air Cases, Car Cases and Tripaks, will be free from manufacturing defects for five years from the date of purchase. MAC Group warrants that Air Cases, Car Cases and Tripaks will be free from manufacturing defects for one year from the date of purchase.. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product, improper handling or negligence. Tenba bags are made to perform and look great for years, but signs of normal wear are to be expected with any fabric product and are not covered by warranty. Warranty covers Tenba bags and cases only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted. 

If you do discover a defect in materials or workmanship, please contact MAC Group before returning your product. We may be able to solve your problem faster by sending you a replacement part.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall MAC Group be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. 

Requesting Service

Tenba products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Tenba Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where to send for service
MAC Group
Attn: Tenba Service Department
75 Virginia Road
North White Plains, NY 10603

Email for Service: service@tenba.com
Email for Parts and Repair: parts@tenba.com

International distributors: https://tenba.com/outside-of-the-usa/

For service outside of USA please contact your local authorized distributor for support.

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

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